Which of the following is NOT a key for successful telephone conversations?

Which of the following is NOT a key for successful telephone conversations? a. Be businesslike. b. Make detailed notes of everything that is said. c....

Which of the following are signs that a conflict exists?

Which of the following are signs that a conflict exists?  a. Decline in productivity, emotional outbursts, absenteeism, and lowered morale b....

The greeting to a conversation

The greeting to a conversation a. may be direct or indirect. b. must be verbal. c. provides information about the relationship between the participants. d....

GDSS is an initialism for

GDSS is an initialism for  a. group decision support system. b. guided discussion software system. c. group development software solution. d....

The purpose of a group will determine all BUT which of the following?

The purpose of a group will determine all BUT which of the following? a. How often the group meets b. How the group's work is accomplished c. Whether...

Limited eye contact may signal

Limited eye contact may signal a. control. b. dishonesty. c. intimidation. d. playfulness. Answer: ...

Paraphrasing

Paraphrasing a. helps a listener clarify and retain what he/she has heard. b. is a form of interruption. c. promotes closure in a conversation. d....

Which of the following best describes the responsibilities of an effective small-group leader?

Which of the following best describes the responsibilities of an effective small-group leader? a. Keep the meeting on schedule, encourage creativity...

Which of the following have resulted in the increased emphasis on good interpersonal skills?

Which of the following have resulted in the increased emphasis on good interpersonal skills? a. Cultural diversity, gender equity, technology, and...

Which of the following statements is NOT true?

Which of the following statements is NOT true? a. Bar and line graphs are the most frequently used graphs in business organizations. b. A line graph...

Which of the following statements is NOT true of simple bar graphs?

Which of the following statements is NOT true of simple bar graphs? a. The length of a horizontal bar indicates quantity; the height indicates quantity...

Which of the following statements is NOT true of organization charts?

Which of the following statements is NOT true of organization charts? a. Most organizations place senior positions at the top of the chart. b. Solid...

To use words to show categories of information about ten different items, the best visual aid would be a/an

To use words to show categories of information about ten different items, the best visual aid would be a/an a. pictograph. b. word table. c. line...

Which of the following statements is NOT correct?

Which of the following statements is NOT correct? a. Each visual aid should have a purpose. b. A graph shows relationships between different items...

The most appropriate labeling of the fourth figure in Chapter 3 of a written report is

The most appropriate labeling of the fourth figure in Chapter 3 of a written report is a. Figure 4 or Figure 3.4. b. Illustration Four. c. Table...

In a formal business report, a colorful visual aid should

In a formal business report, a colorful visual aid should a. not be used. b. be placed at the start of the report to gain the reader's attention. c....

A positive-negative bar graph

A positive-negative bar graph a. shows plus or minus deviations from a fixed reference point. b. shows changes over time. c. shows changes in more...

The best graphic aid to illustrate changes over time is the

The best graphic aid to illustrate changes over time is the  a. line graph. b. pie chart. c. multiple bar graph. d. pictograph. Answer:...

Which of the following statements about resource notes is correct?

Which of the following statements about resource notes is correct? a. The word Source or Note is followed by a semicolon. b. The resource note is...

Which of the following shows that a news release is continued on a second page?

Which of the following shows that a news release is continued on a second page?  a. more b. over c. -30- d. *** Answer: ...

Which of the following items should be excluded from a news release?

Which of the following items should be excluded from a news release?  a. Conclusion b. Contact information c. Details d. Summary Answer:...

In which section of a business plan should the writer describe the pricing strategy for the proposed business?

In which section of a business plan should the writer describe the pricing strategy for the proposed business? a. Executive Summary b. Financial...

Which of the following is NOT true of business plans?

Which of the following is NOT true of business plans? a. The plan is a short, simple document. b. The plan should be crafter to attract attention,...

The best approach for writing a long, complex proposal is

The best approach for writing a long, complex proposal is a. a team of writers. b. a team of writers with an individual writer providing coherence. c....

The most important proposal element in the following list is the

The most important proposal element in the following list is the a. description of the proposed solution. b. evaluation plan. c. problem or need. d....

When preparing the cover for an unsolicited proposal to a foundation, a writer should consider

When preparing the cover for an unsolicited proposal to a foundation, a writer should consider a. culture and image of the foundation. b. culture...

A proposal written in response to an RFP issued by a government agency is best described as what type of proposal?

A proposal written in response to an RFP issued by a government agency is best described as what type of proposal?  a. Federal b. Informal c....

From a writer's viewpoint, proposals are

From a writer's viewpoint, proposals are  a. certainties. b. opportunities. c. requirements. d. responsibilities. Answer: ...

Which of the following statements about the cover of a report is NOT true?

Which of the following statements about the cover of a report is NOT true? a. It contains the completion date. b. It may contain the corporate logo. c....

Which of the following headings is NOT grammatically parallel to the others?

Which of the following headings is NOT grammatically parallel to the others? a. Buying Power has Increased b. Reaching for the Stars c. Remodeling...

Which two parts may be combined in some reports?

Which two parts may be combined in some reports? a. Bibliography and glossary b. Conclusions and recommendations c. Letter of authorization and letter...

When a contemporary-style footnote is used, where will readers find complete citation information for the source?

When a contemporary-style footnote is used, where will readers find complete citation information for the source? a. At the bottom of the page on...

Which of the following statements about business studies is LEAST true?

Which of the following statements about business studies is LEAST true? a. They are a common business activity. b. They are conducted to provide...

Which of the following normally is NOT included in the introduction of a formal report?

Which of the following normally is NOT included in the introduction of a formal report? a. Procedures b. Related literature c. Scope d. Statement...

The best way to survey individuals to assure that their responses will be in the greatest depth is by

The best way to survey individuals to assure that their responses will be in the greatest depth is by a. e-mail questionnaire. b. face-to-face interview. c....

The time schedule for a research study should include all but which one of the following elements?

The time schedule for a research study should include all but which one of the following elements?  a. Boundaries b. Major tasks c. Project...

The final step in conducting research is

The final step in conducting research is a. analyzing the data. b. determining solutions. c. gathering information. d. writing the report. Answer:...

The informal report used to communicate with individuals outside an organization is a

The informal report used to communicate with individuals outside an organization is a a. letter. b. memo. c. periodic. d. structural. Answer:...

Which of the following is a guide to be used when constructing the desire section of persuasive message?

Which of the following is a guide to be used when constructing the desire section of persuasive message?  a. Be honest and mention any negatives...

Which of the following methods of getting the receiver to take action would NOT be taken seriously by a receiver of a persuasive message?

Which of the following methods of getting the receiver to take action would NOT be taken seriously by a receiver of a persuasive message? a. A coupon...

Which of the following is a guide to be used in constructing the action section of persuasive messages?

Which of the following is a guide to be used in constructing the action section of persuasive messages? a. Avoid giving deadlines; it puts undue pressure...

Which of the following would require a persuasive message?

Which of the following would require a persuasive message? a. A letter accepting an invitation to speak at a local high school career day b. A proposal...

How many elements are encompassed in the indirect plan?

How many elements are encompassed in the indirect plan? a. Five b. Four c. Six d. Three Answer: ...

The best opening for an adjustment refusal is

The best opening for an adjustment refusal is a. I am sorry . . . b. Your complaint has been received, and. . . c. We must deny you. . . . . d. Your...

Of the following, which is the most effective phrasing for the negative information?

Of the following, which is the most effective phrasing for the negative information? a. I am sorry to refuse your request for a refund for the microwave...

Which of the following best expresses the reason for using the indirect plan for a negative message?

Which of the following best expresses the reason for using the indirect plan for a negative message? a. It hides the negative information and takes...

In the constructive follow-up section of a negative message, you should

In the constructive follow-up section of a negative message, you should a. provide other solutions to the problem. b. tell the customer that it will...

In the friendly close of a negative message, it is best to

In the friendly close of a negative message, it is best to a. maintain neutrality b. provide convincing reasoning. c. say what can be done. d. be...

The negative information in a message should

The negative information in a message should a. be given quickly. b. follow the opening. c. present convincing reasoning. d. introduce the explanation Answer:...

The primary objective of an adjustment refusal letter in a retail business situation is to

The primary objective of an adjustment refusal letter in a retail business situation is to a. sell the customer more merchandise. b. be optimistic...

In the logical explanation section of the indirect plan, it is important to

In the logical explanation section of the indirect plan, it is important to a. keep the content as brief as possible. b. show how the negative information...

Which of the following best expresses the negative information in a request refusal letter?

Which of the following best expresses the negative information in a request refusal letter? a. While the time you wanted is not available, feel free...

The overall strategy for most negative messages is the

The overall strategy for most negative messages is the a. direct plan. b. persuasive plan. c. indirect plan. d. goodwill plan. Answer: ...

A request for a reply to an invitation is shown on the invitation as

A request for a reply to an invitation is shown on the invitation as a. a direct request. b. a postscript. c. an enclosure. d. an RSVP Answer:...

Which of the following items is typically omitted from an invitation?

Which of the following items is typically omitted from an invitation? a. Date and time of function b. Signature c. Suggested dress d. Whether the...

Peter Gently encouraged his friend Silas to contact ABC Promotions to inquire about the cost of a specialty calendar to send clients at the end of the year. In the opening to his message, Silas should:

Peter Gently encouraged his friend Silas to contact ABC Promotions to inquire about the cost of a specialty calendar to send clients at the end of the...

What should the writer of an adjustment approval message do with the friendly close?

What should the writer of an adjustment approval message do with the friendly close? a. Apologize for the damages. b. Combine it with the explanation. c....

The correct order for the parts of a direct plan message is

The correct order for the parts of a direct plan message is a. explanation, solution, sales appeal, and friendly close. b. explanation, sales appeal,...

Which of the following has a variation that allows paragraphs to be indented?

Which of the following has a variation that allows paragraphs to be indented? a. E-mail b. Full Block c. Memo d. Modified Block e. Simplified Answer:...

The boxes into which variables are entered when using e-mail software are called

The boxes into which variables are entered when using e-mail software are called a. formats. b. headings. c. message composition templates. d. options. Answer:...

Which of the following is NOT an advantage of using high-quality stationery?

Which of the following is NOT an advantage of using high-quality stationery? a. Excellent texture. b. Long life. c. Personalized watermark. d. Purchase...

The two standard letter parts omitted from the simplified letter format are the

The two standard letter parts omitted from the simplified letter format are the a. Attention Line and Subject Line b. Complimentary Close and Salutation c....

The mailing address on an envelope should be

The mailing address on an envelope should be a. double spaced. b. identical to the inside address of the letter. c. keyed in italic type to resemble...

Which of the following statements about the company name in the signature block is correct?

Which of the following statements about the company name in the signature block is correct? a. It is not used when the message is keyed on letterhead...

If the person who signs the letter is not the same person who keys or writes the letter, the writer's reference initials should be

If the person who signs the letter is not the same person who keys or writes the letter, the writer's reference initials should be a. keyed on one...

Under what circumstances should a writer include his or her courtesy title as part of the keyed signature in a business letter?

Under what circumstances should a writer include his or her courtesy title as part of the keyed signature in a business letter? a. Always b. Never c....

Marge Bourdeau is writing a business letter to James Wayne and wants to use mixed punctuation. Which of the following pairs should she select?

Marge Bourdeau is writing a business letter to James Wayne and wants to use mixed punctuation. Which of the following pairs should she select? a....

The inside address of a letter is keyed

The inside address of a letter is keyed a. at least 2 inches beneath the date b. at the center of the page in the modified block letter style. c....

Which of the following best illustrates important e-mail text?

Which of the following best illustrates important e-mail text? a. The report is due Friday!!! b. "The report is due Friday." c. The report is due...

A message with an overly low vocabulary level will probably

A message with an overly low vocabulary level will probably a. be best for most groups of receivers. b. be well received because receivers will be...

Websites should be updated at least once a

Websites should be updated at least once a  a. month. b. quarter. c. week. d. year. Answer: ...

Which of the following is an effective method for overcoming writer's block?

Which of the following is an effective method for overcoming writer's block? a. Choose a quiet place to write where there is absolutely no noise. b....

Oral messages are considered unsuitable for complex messages because

Oral messages are considered unsuitable for complex messages because a. it is easy for the receiver to become distracted. b. oral communication should...

Why are short subject lines desirable in e-mail?

Why are short subject lines desirable in e-mail? a. A long subject line could be truncated by the receiver's e-mail system. b. Long subject lines...

Readability formulas

Readability formulas a. check the actual words used in a message. b. determine the manner in which words are combined into sentences in messages. c....

To achieve the goals and purposes of your message when a message is written for multiple receivers, the messages must be understandable to the receiver in the group with

To achieve the goals and purposes of your message when a message is written for multiple receivers, the messages must be understandable to the receiver...

Which of the following is NOT an advantage of written messages?

Which of the following is NOT an advantage of written messages? a. Written messages accommodate lengthy and complex content. b. Written messages can...

E-mail is said to resemble a memo because

E-mail is said to resemble a memo because a. it is an internal communication method. b. it is informal. c. it uses the same headings. d. spelling,...

Three ways to emphasize ideas are by

Three ways to emphasize ideas are by a. length, location, and sentence structure. b. repetition, mechanics, and competition. c. explicitness, strong...

Unless there is an important reason to place it elsewhere in a business letter paragraph, the topic sentence should be

Unless there is an important reason to place it elsewhere in a business letter paragraph, the topic sentence should be a. in the middle of the paragraph. b....

In business reports, long paragraphs have

In business reports, long paragraphs have a. over 6 lines. b. 6 to 7 lines. c. 8 lines or more. d. 12 lines or more Answer: ...

In business letters and reports, short paragraphs average

In business letters and reports, short paragraphs average a. 8 to 10 lines. b. over one line. c. 4 to 5 lines. d. 2 to 3 lines. Answer: ...

Emphasizing words by mechanical means

Emphasizing words by mechanical means a. special formatting such as boldface, italics, underlines, and color. b. using strong words instead of weak...

Strong verbs that express action and specific nouns that create a visual mind image are sometimes called

Strong verbs that express action and specific nouns that create a visual mind image are sometimes called a. strong or power words. b. obsolete words. c....

What emphasis technique is used when you organize two ideas in a complex sentence, with one idea emphasized in an independent clause and another de-emphasized in a dependent clause?

What emphasis technique is used when you organize two ideas in a complex sentence, with one idea emphasized in an independent clause and another de-emphasized...

Two types of agreement that are important in sentence structure are between the

Two types of agreement that are important in sentence structure are between the a. pronoun and its antecedent. b. adjective and the noun modified. c....

In most business letters, the shortest paragraphs are

In most business letters, the shortest paragraphs are a. the middle paragraphs. b. the paragraphs with the most detail about the topic. c. the first...

A sentence structured with the subject as the receiver of the action is written with

A sentence structured with the subject as the receiver of the action is written with a. passive voice. b. active voice. c. objective case. d. emphasis...

Illegally using the Internet to gain unauthorized access to computer systems of others or deliberately attempting to destroy data or spread computer viruses is called

Illegally using the Internet to gain unauthorized access to computer systems of others or deliberately attempting to destroy data or spread computer...

Which of the following is NOT true of the use of copyrighted material?

Which of the following is NOT true of the use of copyrighted material? a. If you do not see a copyright notice on the material, you know it is free...

Which of the following represents circumstances that help interpret fair use of copyrighted materials?

Which of the following represents circumstances that help interpret fair use of copyrighted materials? a. Purpose and character of the use. b. The...

Which of the following e-mail practices is illegal?

Which of the following e-mail practices is illegal? a. Sending animated greetings through business e-mail. b. Sending and receiving child pornography. c....

Which of the following attributes is NOT required for ethical messages?

Which of the following attributes is NOT required for ethical messages? a. Truthful b. Full disclosure c. Respect and concern for the needs of persons...

Which one of the following statements is NOT true based on what you read in this chapter?

Which one of the following statements is NOT true based on what you read in this chapter? a. In many communication situations, you will be faced...

What approximate percent of all Fortune 500 companies have codes of ethics?

What approximate percent of all Fortune 500 companies have codes of ethics? a. 90%. b. 50%. c. 66% d. 33%. Answer: ...

To be an ethical communicator, you should NOT do which of the following?

To be an ethical communicator, you should NOT do which of the following? a. Determine exactly what ethical communication is. b. Adopt principles...

The Americans with Disabilities Act

The Americans with Disabilities Act a. applies to firms with 50 or more employees, including part time. b. prohibits an employer from eliminating...

The Family Educational Rights and Privacy Act (FERPA)

The Family Educational Rights and Privacy Act (FERPA) a. protects the privacy of student information. b. requires employers to allow employee leave...

The Labor Management Relations Act

The Labor Management Relations Act a. guides communication between management and workers concerning union activity. b. prohibits discrimination...

The Federal Truth-in-Lending Act requires

The Federal Truth-in-Lending Act requires a. what debt collectors can and cannot do. b. full disclosure of all charges and effective annual interest...

Laws that require contracts be written so consumers can understand them are called

Laws that require contracts be written so consumers can understand them are called  a. express contracts. b. implied contracts. c. plain English...

Which one of the following statements is NOT true or NOT required for a legal contract?

Which one of the following statements is NOT true or NOT required for a legal contract? a. A contract must be written on a legal form. b. There must...

Which one of the following statements is NOT true of paraphrasing?

Which one of the following statements is NOT true of paraphrasing? a. Restates the author's ideas or words in your own words but retain the original...

When working with a translator, you should

When working with a translator, you should a. select someone with foreign language software experience. b. provide for back translation to check for...

Persons who live and work in a country other than their own are referred to as a/an

Persons who live and work in a country other than their own are referred to as a/an a. transnational. b. expatriate. c. multinational. d. global...

When working with an interpreter,

When working with an interpreter, a. maintain eye contact with the interpreter while you speak. b. use long introductory phrases. c. permit your interpreter...

An example of being open to and accepting of other culture include

An example of being open to and accepting of other culture include a. understanding that cultures differ in what they do and believe and respecting...

Mexican culture places a high value on

Mexican culture places a high value on  a. family. b. direct communication. c. individual welfare. d. a disregard for status and different power...

Which of the following is NOT a key strategy for effective global communication?

Which of the following is NOT a key strategy for effective global communication? a. Review business communication principles. b. Analyze the message...

In adapting to language differences in another country, which of the following behaviors are NOT good practices?

In adapting to language differences in another country, which of the following behaviors are NOT good practices?  a. Learn as much as you can...

German culture appreciates business communication that

German culture appreciates business communication that  a. begins with small talk. b. is indirect. c. makes rules explicit. d. relies on informal...

Most multinational business communication is conducted in

Most multinational business communication is conducted in  a. Spanish. b. English. c. French. d. German. Answer: ...

Among the following cultural attributes, the one(s) generally valued by the people in China are

Among the following cultural attributes, the one(s) generally valued by the people in China are a. valuing family and group authority. b. communicating...

Which of the following is NOT considered characteristic of a low-context culture?

Which of the following is NOT considered characteristic of a low-context culture? a. High value on individualism b. Focus on success and profitability c....

In a survey of 101 global executives, the cultural difference they considered most challenging was

In a survey of 101 global executives, the cultural difference they considered most challenging was  a. adjustment to different laws and ethics. b....

The casual or informal way in which English is used is known as

The casual or informal way in which English is used is known as a. colloquial language. b. conversation. c. denotation. d. slang Answer:...

The grapevine is an other name for

The grapevine is an other name for  a. informal communication. b. interoffice communicating. c. network communication. d. serial communication Answer:...

The sender analyzes the receiver's knowledge so that the sender can

The sender analyzes the receiver's knowledge so that the sender can a. avoid making a negative impression. b. choose the approach to use in the message. c....

Formal communication in an organization

Formal communication in an organization a. flows in all directions. b. is essential for effective personal relationships. c. is not essential for the...

Business communication can be described as

Business communication can be described as a. all contacts inside and outside an organization. b. establishing a common understanding within a business...

What is the difference between an absolutist versus a relativistic view of ethics?

What is the difference between an absolutist versus a relativistic view of ethics? Answer: absolutist- belief that there is a single correct moral...

What is the difference between privacy and secrecy?

What is the difference between privacy and secrecy? Answer: privacy- when other parties have no right to expect access to it (ethical) secrecy-...

What are the three definitions offered for ethics?

What are the three definitions offered for ethics? 1. a system of moral principles by which actions are judged as good or bad, right or wrong. 2....

Why is developing one's own code of communication ethics important?

Why is developing one's own code of communication ethics important? Answer: As a communicator you will face many ambiguous and difficult choices of...

According to the Synergetic Model, what are the social factors that influence the communication process?

According to the Synergetic Model, what are the social factors that influence the communication process? Answer: political, historical, economic,...

According to the synergetic Model, what are the individual factors that influence the communication process?

According to the synergetic Model, what are the individual factors that influence the communication process? Answer: demographic characteristics (age,...

What does it mean that communication is transactional process?

What does it mean that communication is transactional process? Answer: people generate meaning through the exchange of verbal and nonverbal messages...

How does the linear model of communication depict the communication process?

How does the linear model of communication depict the communication process? Answer: primarily involves the transfer of information from one person...

In what ways does communication create meaning?

In what ways does communication create meaning? Answer: through experiences, beliefs, and values ...

What are the seven basic components of the communication process?

What are the seven basic components of the communication process? 1. message creation 2. meaning creation 3. setting 4. participants 5. channels 6....

How do the authors define human communication?

How do the authors define human communication? Answer: transactional process in which people generate meaning through the exchange of verbal and non...

The process of critical thinking involves what five steps?

The process of critical thinking involves what five steps? 1.identify the assertion or action 2. ask, what is the evidence for and against the assertion...

Why is communicating a complex activity?

Why is communicating a complex activity? Answer: because it is influenced by a variety of factors, including cultural differences, cognitive abilities,...

How does the study of communication differ from other social science disciplines?

How does the study of communication differ from other social science disciplines? Answer: it focuses exclusively on the exchange of messages to create...

T/F A professor using words that students don't understand is an example of noise.

T/F A professor using words that students don't understand is an example of noise. Answer: tr...

T/F "Homogenous" is the term used to describe how all individual members of the same culture do not think and behave in the same manner.

T/F "Homogenous" is the term used to describe how all individual members of the same culture do not think and behave in the same manner. Answer: false,...

T/F Our values can have a large influence on the way we communicate with others.

T/F Our values can have a large influence on the way we communicate with others. Answer: tr...

T/F The linear model of communication is much simpler than the transactional model.

T/F The linear model of communication is much simpler than the transactional model. Answer: true ...

T/F When Louisa interprets her boyfriend's thumbs up to mean that he approves of her action, she is encoding his message.

T/F When Louisa interprets her boyfriend's thumbs up to mean that he approves of her action, she is encoding his message. Answer: false, she is decoding...

The manner in which you discipline your child may be different in the grocery store versus at your home because of this component of human communication.

The manner in which you discipline your child may be different in the grocery store versus at your home because of this component of human communication. A)...

If you believe some circumstances call for stretching the truth or being deceptive because of the circumstances, you likely adhere to a(n) _____ ethical standard.

If you believe some circumstances call for stretching the truth or being deceptive because of the circumstances, you likely adhere to a(n) _____ ethical...

If you fail to mention to your roommate that you accidentally scraped the bumper of her car when you pulled your car into the garage, you have engaged in

If you fail to mention to your roommate that you accidentally scraped the bumper of her car when you pulled your car into the garage, you have engaged...

Which of the following create ethical codes to reflect beliefs and values?

Which of the following create ethical codes to reflect beliefs and values? A) individuals B) group C) communities D) all of the above Answer:...

Communication is a _____ process in which people generate meaning through the exchange of verbal and nonverbal messages in specific contexts and embedded in culture.

Communication is a _____ process in which people generate meaning through the exchange of verbal and nonverbal messages in specific contexts and embedded...

______ meaning describes what the message conveys about the relationship between the two people communicating.

______ meaning describes what the message conveys about the relationship between the two people communicating. Answer: relationsh...

Thinking about what you will be doing this weekend while you are studying is an example of ______, because it interferes with the communication process.

Thinking about what you will be doing this weekend while you are studying is an example of ______, because it interferes with the communication process. Answer:...

You _____ a message when you interpret the meaning that is being sent.

You _____ a message when you interpret the meaning that is being sent. Answer: deco...

____ communication is composed of nonlinguistic symbols such as smiles, laughter, head nods, and hand gestures.

____ communication is composed of nonlinguistic symbols such as smiles, laughter, head nods, and hand gestures. Answer: nonverb...

Something that represents something else and conveys meaning is a(n) _____.

Something that represents something else and conveys meaning is a(n) _____. Answer: symb...