The best opening for an adjustment refusal is
a. I am sorry . . .
b. Your complaint has been received, and. . .
c. We must deny you. . . . .
d. Your letter requesting an adjustment has been received, and . . . .
Answer: D
The best opening for an adjustment refusal is
a. I am sorry . . .
b. Your complaint has been received, and. . .
c. We must deny you. . . . .
d. Your letter requesting an adjustment has been received, and . . . .
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