In the constructive follow-up section of a negative message, you should
a. provide other solutions to the problem.
b. tell the customer that it will never happen again.
c. apologize for the error.
d. stay off the negative subject.
Answer: A
In the constructive follow-up section of a negative message, you should
a. provide other solutions to the problem.
b. tell the customer that it will never happen again.
c. apologize for the error.
d. stay off the negative subject.
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