The primary objective of an adjustment refusal letter in a retail business situation is to
a. sell the customer more merchandise.
b. be optimistic in the close.
c. present convincing reasoning.
d. retain the customer's business
Answer: D
The primary objective of an adjustment refusal letter in a retail business situation is to
a. sell the customer more merchandise.
b. be optimistic in the close.
c. present convincing reasoning.
d. retain the customer's business
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