Words are

Words are

a. useless and should be avoided.
b. arbitrary and their meaning is assigned by the receiver.
c. the most important part of communication.
d. helpful only if you chose the right ones.

Answer: B

One way to make words more effective to the listener is to

One way to make words more effective to the listener is to

a. use words that offend but get your point across.
b. use abstract concepts.
c. use equivocal language.
d. adapt to the listeners language patterns.

Answer: D

One way to make words more measurable is to

One way to make words more measurable is to

a. use words such as "doubtful, toss-up, likely, probable, good chance, and unlikely."
b. use abstract concepts.
c. use equivocal language.
d. turn them into numbers.

Answer: D

Semantic misunderstandings arise when

Semantic misunderstandings arise when

a. people assign the same meanings to the same words.
b. people assign different meanings to different words.
c. people assign different meanings to the same words.
d. people assign the same meaning to different words.

Answer: C

Keiko goes overboard in trying to make people like her.

Keiko goes overboard in trying to make people like her.

a. Keiko gave everyone on the team a valentine.
b. Keiko is the biggest kiss-up you ever met.
c. I think Keiko is trying to make my friends like her better than me.
d. I want Keiko to stop trying to outdo everybody else.

Answer: A

Carlos is the most wonderful friend.

Carlos is the most wonderful friend.

a. Carlos has never told anyone about my fear of failing.
b. Carlos listens to me about everything.
c. Carlos is the best listener I've ever met.
d. I can trust Carlos implicitly with all my secrets.

Answer: A