Appropriate dress for a man to wear to an interview includes

Appropriate dress for a man to wear to an interview includes 

a. a conservative sweater with white shirt, tie, and dark pants.
b. a long-sleeved white shirt with tie, dark trousers, and a leather jacket.
c. a sport jacket and turtleneck sweater.
d. a two-piece conservative suit in a solid color such as navy blue or gray and a long-sleeved white or subdued-colored shirt with a plain or conservative tie.

Answer: D

If an interviewer pushes his or her chair back or stands up

If an interviewer pushes his or her chair back or stands up

a. ask an appropriate question.
b. ask if you should stand up.
c. recognize that the interview is ending.
d. thank the interviewer for his or her time.

Answer: C

In the close of the application letter, the way to get an interview is to

In the close of the application letter, the way to get an interview is to

a. ask directly for it.
b. imply that you want it.
c. not push it.
d. plead for it.

Answer: A

Following up after an interview

Following up after an interview

a. is inappropriate.
b. should be done in person.
c. should be done with a letter.
d. should be done with a telephone call

Answer: C

What would be the best response to an unacceptable interview question about your religion?

What would be the best response to an unacceptable interview question about your religion?

a. Lie and say what you think the interviewer wants to hear.
b. Say, "That question offends me; can we move to the next one."
c. Show irritation and say, "I would rather not say."
d. Smile and say, "Two topics I learned to keep out of a conversation are politics and religion. My religion won't interfere with my job."

Answer: D

Which of the following is the best opening to gain favorable attention for an application letter?

Which of the following is the best opening to gain favorable attention for an application letter?

a. I am the person for your management job.
b. Please compare my qualifications with the job requirements for the management position you have open.
c. This is to apply for the management position you have open.
d. When the going gets tough, the tough get going. That is why I am sending you my application for the management position you have open

Answer: B

Which of the following is the best closing for an application letter?

Which of the following is the best closing for an application letter?

a. I am sure I will do an excellent job for you.
b. May I have an interview to discuss this opportunity with you?
c. Thanks for considering my application. I will expect to hear from you soon.
d. Your interest in my candidacy is greatly appreciated

Answer: B

A letter rejecting an employment offer that follows a telephone conversation should

A letter rejecting an employment offer that follows a telephone conversation should 

a. be long and explain in detail why you are rejecting the offer.
b. not be written because it makes a permanent record of your rejection.
c. use the direct plan.
d. use the indirect plan.

Answer: D

Which of the following is NOT a type of screening interview?

Which of the following is NOT a type of screening interview?

a. Computer-assisted interview
b. Face-to-face interview
c. Online interview
d. Telephone interview

Answer: C

Plan to arrive __________ minutes before the interview.

Plan to arrive __________ minutes before the interview.

a. fifteen (15)
b. five (5)
c. sixty (60)
d. thirty (30)

Answer: A

Which of the following part of an Education section in a résumé is the most important?

Which of the following part of an Education section in a résumé is the most important?

a. Achievements
b. Courses
c. Dates of attendance
d. Organization memberships

Answer: A

Which of the following characteristics is NOT covered by employment laws prohibiting hiring discrimination?

Which of the following characteristics is NOT covered by employment laws prohibiting hiring discrimination?

a. Age
b. Education
c. Religion
d. Speech impediment

Answer: B

The primary purpose of a résumé is to

The primary purpose of a résumé is to

a. communicate clearly your strengths and weaknesses.
b. obtain a job interview.
c. prepare you for completing an application form.
d. summarize information about you

Answer: B

Include high school data on your résumé

Include high school data on your résumé

a. if it is recent and shows considerable accomplishments.
b. if you are a recent college graduate.
c. to account for all the time on a chronological résumé.
d. to show this important part of your educational history.

Answer: C

Which of the following statements about the Experience section of the résumé is most accurate?

Which of the following statements about the Experience section of the résumé is most accurate?

a. Employer, employer location, and dates of employment should be listed for each job on your résumé.
b. Employers prefer the chronological format; in this format your experience is listed in chronological order.
c. Most decisions to interview or not to interview are based on the content in this section of the résumé.
d. Responsibilities of the job are the most important factors to list in this section of your résumé.

Answer: C

The primary purpose of keywords is to

The primary purpose of keywords is to 

a. enable managers to determine if you match their openings.
b. to describe your qualifications.
c. to impress the human resources manager.
d. to mark an electronic trail that improves your chances to be selected for an interview.

Answer: D

Two basic categories to keep in mind when listing information for the Experience worksheet are

Two basic categories to keep in mind when listing information for the Experience worksheet are

a. action words and online résumés.
b. chronological and functional arrangements.
c. leads for employment and references.
d. responsibilities and accomplishments

Answer: D

An applicant tracking computer system in the human resources department

An applicant tracking computer system in the human resources department 

a. accepts only online résumés.
b. does not allow for updating résumé information.
c. is required by law in government offices.
d. scans a résumé and places it in an electronic folder

Answer: D

The most important persons to ask to be your references in a job search are

The most important persons to ask to be your references in a job search are

a. coworkers.
b. current and former employers.
c. members of the clergy.
d. professors

Answer: B

Employers are most interested in

Employers are most interested in 

a. your accomplishments on the job.
b. your college education.
c. your job responsibilities and duties.
d. your outside activities

Answer: A

You have been asked to speak to members of the Longmont Business Club at Logmont Community College about the skills employers in your area are seeking in prospective employees. Which organizational pattern would be most effective for this presentation?

You have been asked to speak to members of the Longmont Business Club at Logmont Community College about the skills employers in your area are seeking in prospective employees. Which organizational pattern would be most effective for this presentation?

a. Causal
b. Chronological
c. Spatial
d. Topical

Answer: D

An impromptu presentation

An impromptu presentation

a. allows time for preparation of visual aids.
b. provides an opportunity to respond to audience feedback.
c. restricts eye contact with the audience.
d. results in a low level of speaker anxiety

Answer: B

If a speaker must test a microphone before beginning a presentation, he or she should

If a speaker must test a microphone before beginning a presentation, he or she should

a. ask, "Can you hear me?"
b. ask those who cannot hear him or her well to raise their hand.
c. blow into the microphone.
d. tap on the microphone

Answer: B

When speaking to an established committee within his or her organization, a speaker should analyze the audience for knowledge, interest, attitude, emotional reaction and which of the following?

When speaking to an established committee within his or her organization, a speaker should analyze the audience for knowledge, interest, attitude, emotional reaction and which of the following?

a. Age
b. Gender
c. Interaction style
d. Profession

Answer: C

If you exhibit too little confidence when you speak, your listener(s) will

If you exhibit too little confidence when you speak, your listener(s) will

a. feel discomfort.
b. feel negative toward you.
c. reject you.
d. reject your message

Answer: A

A good way to gain confidence when speaking to a group is to

A good way to gain confidence when speaking to a group is to

a. concentrate on yourself and how you sound.
b. keep the emphasis on the listeners and use the you-viewpoint.
c. picture the audience dressed in their underwear.
d. tell yourself that you can do it

Answer: B

Darren Henderson is a college sophomore majoring in finance. He has been invited to return to his small, rural high school to give a presentation about the academic and social aspects of college life. Which of the following organizational patterns would be best for Darren to use for this presentation?

Darren Henderson is a college sophomore majoring in finance. He has been invited to return to his small, rural high school to give a presentation about the academic and social aspects of college life. Which of the following organizational patterns would be best for Darren to use for this presentation?

a. Causal
b. Chronological
c. Comparative
d. Problem and solution

Answer: C

The volume level of your voice should be determined by your

The volume level of your voice should be determined by your 

a. audience's need to hear.
b. lung capacity.
c. message content.
d. need to show confidence

Answer: A

The term "troublesome t's" refers to

The term "troublesome t's" refers to 

a. abdominal tightness during breathing.
b. characteristics associated with the tone of a message.
c. the causes of muffled, mumbled speech sounds.
d. the tension and trembling associated with stage fright

Answer: C

Storytelling

Storytelling 

a. can be used to communicate an organization's goals and values.
b. is a new concept in oral presentations.
c. is an appropriate technique to use in all oral communication situations.
d. should be used to cast suspicion on the credibility of a person or an organization.

Answer: A

Which of the following is a guideline for effective listening?

Which of the following is a guideline for effective listening? 

a. Analyze the message section by section.
b. Determine the message's purpose.
c. Don't "read between the lines" of the oral message.
d. Take detailed notes.

Answer: B

Which of the following is NOT a nonverbal cue?

Which of the following is NOT a nonverbal cue?

a. Arriving late for a meeting
b. Crossing and uncrossing your legs
c. Drumming your fingers on the table top
d. Whispering to your colleague

Answer: D

Which of the listening modes would you use if you were interested in both the general concept and the details of the message?

Which of the listening modes would you use if you were interested in both the general concept and the details of the message?

a. Careful listening
b. Cautious listening
c. Scanning
d. Skimming

Answer: B

Which of the following is an accurate statement about communication?

Which of the following is an accurate statement about communication?

a. Oral and written communication cannot exist without nonverbal communication.
b. Receivers form their first impression of a speaker when the speaker utters his or her first words.
c. The sender is aware of the nonverbal message that he or she is sending.
d. When interpreting a message, more weight is given to the words than the nonverbal communication.

Answer: A

Which of the following statements about listening is false?

Which of the following statements about listening is false?

a. College students spend more less listening than writing.
b. Employers rate listening as one of the top five skills they expect employees to have.
c. Good listening skills improve employee and customer satisfaction.
d. People have different reasons for listening

Answer: A

Which of the following is an element of listening?

Which of the following is an element of listening?

a. Concentrating
b. Internalizing
c. Responding
d. Scanning

Answer: C

Which of the following are guidelines for communicating assertively?

Which of the following are guidelines for communicating assertively?

a. Respect the rights and feelings of others while standing up for your own rights, use the I-viewpoint, use factual information, and speak in a firm voice.
b. Respect the rights and feelings of others while standing up for your own rights, use the I-viewpoint, use personal judgments, and speak in a firm voice.
c. Respect the rights and feelings of others while standing up for your own rights, use the you-viewpoint, use factual information, and speak in a firm voice.
d. Respect the rights and feelings of others while standing up for your own rights, use the you-viewpoint, use personal judgments, and speak in a firm voice.

Answer: A